Privacy Policy

About La Réserve Royale

La Réserve Royale is a Dubai-based private luxury access house specialising in privately arranged mobility, aviation, yacht experiences, signature residences, concierge assistance and personalised lifestyle experiences.

For the purposes of this Privacy Policy, references to "La Réserve Royale", "we", "our" or "us" refer to:

Information We Collect

We collect personal information that is reasonably necessary to respond to enquiries, consider private requests and coordinate services.

Depending on the nature of your interaction with us, this may include:

• Personal details: Name, contact number, email address, nationality and other information necessary for a particular service.
• Travel information: Destinations, preferred dates, itineraries, passenger details and relevant travel preferences.
• Service preferences: Requested vehicles, aircraft, yachts, residences, hospitality arrangements and personal requirements.
• Reservation information: Booking details, confirmations, service instructions and information required by relevant providers.
• Identification information: Passport or identification details where necessary for a particular arrangement or required by law.
• Communication records: Information shared through website enquiries, email, telephone, WhatsApp or other authorised communication channels.
• Website information: IP address, browser type, device information, website activity and cookie data where collected through our digital services.

We aim to collect only information relevant to the purpose for which it is required.

How We Use Your Information

Personal information may be used to:

• Respond to enquiries and private access requests.
• Understand individual requirements and service preferences.
• Source and coordinate suitable private luxury arrangements.
• Communicate availability, quotations, reservations and confirmations.
• Coordinate travel, accommodation, transportation and hospitality requirements.
• Communicate with relevant service providers.
• Manage client relationships and service-related correspondence.
• Maintain accurate administrative, financial and contractual records.
• Improve our website, communication and service experience.
• Meet applicable legal, regulatory and compliance obligations.
• Send marketing communications where permitted by applicable law and your preferences.

We process personal information only where there is an appropriate lawful basis, including consent where required, steps necessary for a requested service or contract, legal obligations, or other grounds permitted by applicable law.

Confidentiality and Personal Discretion

La Réserve Royale recognises the importance of privacy for business executives, international travellers, private individuals and distinguished guests.

Information relating to personal itineraries, travel movements, accommodation, reservations and individual preferences is treated as confidential business information.

Access to such information is intended to be limited to authorised personnel and relevant service providers who require it for legitimate purposes.

We do not publish client identities, private arrangements, photographs or personal experiences for promotional purposes without appropriate authorisation.

Confidentiality remains an essential consideration throughout our client relationships.

Sharing Information With Service Providers

La Réserve Royale coordinates arrangements that may involve independent third-party providers, including:

• Private aviation operators and flight service providers.
• Luxury vehicle and chauffeur service providers.
• Yacht operators and charter providers.
• Hotels, villas, residences and accommodation providers.
• Restaurants, hospitality venues and event organisers.
• Concierge and other specialist service partners.
• Payment processors, technology providers and professional advisers.

Where necessary, relevant personal information may be shared with these parties to assess availability, prepare arrangements, meet operational or legal requirements, or deliver a confirmed service.

We seek to limit information sharing to what is reasonably necessary for the relevant purpose.

Independent providers may process personal information under their own privacy policies and applicable legal obligations.

We may also disclose information where required by law, a competent authority or a valid legal process.

International Arrangements and Data Transfers

La Réserve Royale is based in Dubai and may assist with private arrangements in international destinations.

Depending on your request, it may be necessary to share relevant information with service providers or technology partners outside the United Arab Emirates.

Where international transfers occur, we seek to handle personal information in accordance with applicable data protection requirements and any necessary safeguards.

The privacy and data protection practices of independent international providers may also be subject to the laws of their respective jurisdictions.

Website Cookies and Analytics

Our website may use cookies and similar technologies to support functionality, understand visitor interactions and improve website performance.

These technologies may include:

• Essential cookies: Support website operation, functionality and security.
• Analytics cookies: Help us understand website usage and performance.
• Preference cookies: Remember selected website preferences.
• Marketing cookies: Support advertising measurement or relevant marketing activities where enabled and legally permitted.

Certain cookies or tracking technologies may be provided by third-party services.

You may be able to manage cookies through your browser settings or the consent controls available on our website.

Where applicable law requires consent for non-essential cookies, such technologies will be managed in accordance with those requirements.

Marketing Communications

La Réserve Royale may occasionally share relevant brand updates, service information, editorial insights or invitations with individuals who have agreed to receive them or where otherwise permitted by law.

You may request to stop receiving promotional communications at any time by using an available unsubscribe option or contacting us directly.

Opting out of promotional communication does not prevent us from sending information reasonably necessary to respond to an active enquiry or manage an existing service arrangement.

Data Storage and Security

We recognise that safeguarding personal information is fundamental to maintaining client trust.

La Réserve Royale aims to apply appropriate administrative, organisational and technical safeguards to protect information against unauthorised access, alteration, disclosure, loss or misuse.

These safeguards may include controlled information access, secure communication practices and appropriate management of service-related records.

Although reasonable precautions are taken, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Clients are encouraged to avoid transmitting unnecessary sensitive information through unsecured communication channels.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including managing enquiries, providing services, maintaining legitimate business records and meeting applicable legal obligations.

Retention periods may vary according to the nature of the information, contractual requirements and relevant laws.

When information is no longer required, it will be deleted, anonymised or otherwise handled in accordance with applicable retention and disposal requirements.

Your Privacy Rights

Subject to applicable laws and relevant exceptions, you may have the right to:

• Request information about the personal data we hold.
• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information in eligible circumstances.
• Withdraw consent where processing is based on consent.
• Request restriction or cessation of certain processing activities.
• Object to certain uses of personal information where applicable.
• Request transfer of your personal data where applicable law provides that right.
• Raise concerns or complaints with the relevant data protection authority.

To submit a privacy-related request, please contact us using the details provided below.

We may request reasonable information to verify your identity before responding to a request.

Third-Party Websites and Communication Platforms

Our website may contain links to external websites or services, including providers of accommodation, transportation, aviation, hospitality and other experiences.

We may also communicate with clients through third-party platforms such as WhatsApp.

These external platforms maintain their own privacy policies and data-processing practices.

La Réserve Royale is not responsible for the privacy practices of websites or platforms operated independently of our business.

We encourage visitors to review the relevant policies before providing personal information to third parties.

Children's Privacy

Our services are generally directed towards adults and individuals authorised to arrange private services.

Where arrangements involve children or family travel, certain information may be required for legitimate reservation, passenger identification or service-related purposes.

Such information should be provided by a parent, guardian or appropriately authorised representative.

We do not intentionally collect children's personal information for independent marketing purposes.

Changes to This Privacy Policy

La Réserve Royale may update this Privacy Policy to reflect changes in our services, website functionality, information-handling practices or applicable legal requirements.

Any revised policy will be published on this page with an updated revision date.

Where legally required, we will provide additional notice or obtain appropriate consent concerning material changes.

Contact and Privacy Enquiries

If you have questions about this Privacy Policy, the handling of your personal information or the exercise of your privacy rights, please contact:

We will review privacy-related enquiries and respond in accordance with applicable legal requirements.