Terms & Conditions

Company Information

La Réserve Royale is a Dubai-based private luxury access and concierge business offering personally considered arrangements across travel, hospitality and lifestyle services.

For the purposes of these Terms & Conditions:

References to "La Réserve Royale", "we", "us" and "our" mean the legal entity identified above.

References to "client", "you" and "your" mean any individual or organisation accessing our website, submitting a request or entering into a service arrangement with us.

Acceptance of Terms

By accessing and using our website, you agree to comply with the website-related provisions of these Terms & Conditions.

When requesting or confirming a service, you may also be required to review and accept specific quotation terms, booking conditions and applicable third-party provider agreements.

Submitting an enquiry does not create a confirmed reservation or an obligation to purchase a service.

A booking becomes confirmed only when the applicable confirmation requirements have been satisfied and written confirmation has been issued by La Réserve Royale or the responsible service provider.

Where specific terms are provided for a particular service, those terms will supplement these general conditions.

Nothing in these Terms excludes or restricts any rights that cannot lawfully be excluded under applicable law.

Nature of Our Services

La Réserve Royale operates as a private luxury access and concierge business, assisting clients with sourcing, selecting and coordinating suitable services and experiences.

Our principal service categories include:

3.1 Luxury Vehicles

Access to prestige vehicles, chauffeur-driven transportation, executive mobility, private transfers and vehicle arrangements for distinguished occasions.

3.2 Private Aviation

Assistance with private jet charter enquiries, helicopter arrangements, executive aviation, flight coordination and related travel requirements.

3.3 Private Yacht Experiences

Access to selected yachts and superyachts for private cruising, distinguished gatherings, celebrations and other experiences at sea.

3.4 Signature Residences

Assistance with sourcing private villas, luxury penthouses, selected residences and accommodation for short or extended stays.

3.5 Private Concierge

Personal assistance with travel arrangements, hospitality enquiries, reservations, individual requirements and lifestyle-related services.

3.6 Royale Experiences

Assistance with private celebrations, distinguished hospitality, personal occasions and individually considered lifestyle experiences.

All services are subject to their suitability, availability, applicable regulations and final confirmation.

Our Role and Third-Party Providers

La Réserve Royale may arrange services through independent suppliers, licensed operators, property providers, hospitality businesses and specialist service partners.

Unless expressly stated otherwise in a confirmed written agreement, La Réserve Royale does not represent itself as the owner or direct operator of the aircraft, yachts, vehicles, residences or other third-party assets made available through these arrangements.

The responsibilities of each party will depend on the relevant service and contractual arrangements.

Where a service is delivered by an independent provider, that provider may remain responsible for the direct operation, safety, maintenance, licensing and performance of its particular service.

La Réserve Royale may remain responsible for the sourcing, communication or coordination services it has expressly agreed to provide.

Before confirmation, the client should be informed of the relevant contracting party, applicable service conditions and any material limitations.

Nothing in this section limits any responsibility La Réserve Royale has under applicable law or its own contractual commitments.

Private Enquiries and Service Requests

Clients may submit requests through our website, telephone, email, WhatsApp or other authorised communication channels.

To consider a request, we may ask for information including:

• The service required and its intended purpose.
• Preferred dates, times and destinations.
• The number and relevant requirements of guests or passengers.
• Preferred assets, accommodation features or amenities.
• Individual preferences or special arrangements.
• Applicable budget considerations.
• Contact and identification details where necessary.

Requests are reviewed individually.

Submitting a request does not guarantee availability, pricing, acceptance or a confirmed reservation.

We may request additional information where reasonably necessary to evaluate suitability, regulatory requirements or availability.

We reserve the right to decline arrangements that cannot lawfully, safely or reasonably be provided, subject to applicable legal and contractual obligations.

Quotations and Availability

Service quotations are prepared according to the information supplied by the client and the options available at the time of enquiry.

Unless otherwise stated, quotations are subject to confirmation and do not constitute a guaranteed reservation.

A quotation may specify:

• The proposed service or asset.
• Dates, duration and destination.
• Inclusions and exclusions.
• Service-provider details where applicable.
• Total price and currency.
• Applicable taxes, deposits and additional charges.
• Payment requirements.
• Cancellation and amendment conditions.
• Quotation validity period.
• Any material operational restrictions.

Prices and availability may change before booking confirmation due to changes in provider availability, travel dates, operational conditions, taxes or other relevant factors.

Any revised quotation requiring additional payment will be presented for client approval before confirmation.

After confirmation, prices and services may be changed only as permitted by the agreed booking conditions and applicable law.

Reservations and Booking Confirmation

A reservation will be considered confirmed only after the client has received written confirmation from La Réserve Royale or the relevant authorised service provider.

Depending on the arrangement, confirmation may require:

1. Acceptance of the applicable quotation and service conditions.
2. Provision of required guest, passenger or booking information.
3. Completion of identification or compliance checks where necessary.
4. Payment of the required deposit or full amount.
5. Final acceptance and confirmation by the responsible provider.

Payment or submission of documents alone does not guarantee that a booking has been confirmed.

Clients should not regard an enquiry, provisional quotation or unconfirmed availability indication as a completed booking.

The written booking confirmation and accepted service-specific terms will determine the final scope of each arrangement.

Pricing, Payments and Deposits

All prices will be communicated in the currency specified in the relevant quotation.

Where applicable, quotations will identify Value Added Tax (VAT), provider charges, booking fees, deposits and other material costs in accordance with applicable requirements.

Payment arrangements may include full advance payment, partial deposits or staged payments, depending on the selected service.

Clients are responsible for making payments by the deadlines stated in their accepted quotation or booking confirmation.

Payments should be made only through payment methods and accounts officially authorised by La Réserve Royale or the identified service provider.

Where applicable, third-party payment processors or financial institutions may apply transaction charges or currency conversion fees.

La Réserve Royale will not request disclosure of passwords, banking security codes or one-time verification codes.

Any additional charges resulting from client-requested amendments must be disclosed and accepted before the amended arrangement is confirmed.

Receipts and invoices will be provided in accordance with applicable legal requirements.

Cancellations, Amendments and Refunds

Cancellation and refund conditions vary according to the type of service, responsible provider, dates and contractual arrangements.

9.1 Client Cancellations

Clients wishing to cancel a confirmed reservation should notify La Réserve Royale through an authorised communication channel as soon as possible.

Applicable cancellation charges will be determined by the conditions disclosed and accepted before booking confirmation, subject to applicable law.

Depending on the arrangement, charges may relate to committed provider costs, agreed cancellation fees or services already performed.

9.2 Booking Amendments

Changes to travel dates, destinations, passenger details, guest numbers, service duration or other confirmed requirements are subject to availability and provider approval.

Additional charges may apply where disclosed and accepted.

An amendment is not confirmed until written acknowledgement has been provided by the relevant authorised party.

9.3 Provider Cancellations

Where a service provider cancels or becomes unable to deliver a confirmed arrangement, La Réserve Royale will assist in communicating the available alternatives and applicable refund or rescheduling options.

Any replacement arrangement requiring a material change in service or additional cost will be subject to the client's acceptance.

9.4 Refund Processing

Eligible refunds will be processed according to applicable law, the accepted booking terms and the responsible payment arrangements.

The method and timing of a refund may depend on the payment provider, financial institution or third-party service provider involved.

Any applicable deductions and refund conditions should be clearly explained to the client.

No clause in these Terms removes refund or other consumer rights that are mandatory under applicable law.

Luxury Vehicle and Chauffeur Arrangements

Vehicle arrangements may be subject to individual provider conditions covering:

• Vehicle category, model and availability.
• Hire or service duration.
• Driver and chauffeur requirements.
• Passenger and luggage capacity.
• Mileage and geographic restrictions.
• Fuel, tolls, parking and waiting charges.
• Security deposits and insurance conditions.
• Vehicle collection and return.
• Additional drivers and applicable licensing requirements.

Where a client requests a specific vehicle make, model or feature, availability remains subject to written confirmation.

Self-drive arrangements may require valid driving licences, age eligibility, identification and additional provider approvals.

Clients must comply with applicable traffic laws and relevant vehicle-use conditions.

Damage, traffic violations, penalties or additional usage charges may be payable where properly attributable to the client under the accepted agreement and applicable law.

Private Aviation Arrangements

Private jet and helicopter arrangements are subject to applicable aviation regulations and the terms of the licensed aircraft operator.

Operational matters may include:

• Aircraft availability and suitability.
• Passenger identity and documentation.
• Passenger and luggage capacity.
• Flight schedules and routing.
• Airport, terminal and landing-site permissions.
• Weather and airspace conditions.
• Immigration and customs requirements.
• Aviation security procedures.
• Operational and safety decisions made by the operator.

The responsible licensed aircraft operator retains control over aircraft operations and flight safety.

La Réserve Royale does not guarantee departure times, aircraft availability, landing permissions or uninterrupted flight operations where these depend on factors outside its control.

Aircraft substitutions, schedule changes or other material amendments will be handled in accordance with the accepted charter conditions, applicable law and relevant provider obligations.

Clients must provide accurate passenger information and comply with applicable aviation, border-control and security requirements.

Private Yacht Arrangements

Yacht charters and experiences are subject to the terms of the responsible yacht operator and relevant maritime regulations.

Applicable conditions may cover:

• Vessel availability and capacity.
• Charter duration and cruising area.
• Embarkation and disembarkation points.
• Weather and sea conditions.
• Captain and crew instructions.
• Guest identification and safety requirements.
• Food, beverages and onboard amenities.
• Permitted activities and equipment use.
• Damage, deposits and additional charges.

The yacht captain and responsible operator retain authority over navigation, onboard safety and operational decisions.

Itineraries may be modified or interrupted where necessary for safety, legal compliance or operational reasons.

Any applicable rescheduling, substitution or refund rights will be determined under the agreed booking terms and applicable law.

Signature Residences and Accommodation

Private residences, villas, penthouses and other accommodation arrangements are subject to property availability and applicable provider conditions.

These conditions may include:

• Check-in and check-out requirements.
• Minimum stay periods.
• Occupancy and visitor limitations.
• Identification and registration requirements.
• Security deposits and damage provisions.
• House rules and permitted property use.
• Cancellation and modification policies.
• Cleaning, utilities and additional services.
• Restrictions on events, gatherings or commercial activities.

Clients must respect the property, its rules and relevant local regulations.

Unauthorised gatherings, damage or misuse may result in additional charges or other action as permitted under the booking agreement and applicable law.

Property photographs and descriptions are provided to assist selection. Material features of the confirmed residence should be identified in the booking documentation.

Private Concierge and Royale Experiences

Concierge requests and private experiences are individually considered according to the required services and available providers.

These may include hospitality arrangements, dining reservations, private celebrations, cultural experiences, event coordination and other lifestyle requests.

All arrangements are subject to relevant venue policies, licensing conditions, availability and confirmation.

Requests for specific venues, performers, amenities or access privileges cannot be guaranteed unless expressly confirmed.

Where arrangements involve specialist or regulated activities, delivery will be subject to the responsible authorised providers and applicable approvals.

Clients are responsible for complying with venue rules, age requirements, guest restrictions and other relevant conditions disclosed before confirmation.

Client Responsibilities

Clients are expected to provide accurate and complete information necessary for their arrangements.

Depending on the service, responsibilities may include:

• Supplying valid identification and travel documents.
• Meeting applicable visa, immigration and entry requirements.
• Providing accurate passenger and guest details.
• Arriving at agreed meeting or departure points on time.
• Following reasonable safety instructions.
• Complying with applicable laws and provider conditions.
• Treating personnel, property and other guests respectfully.
• Communicating relevant changes or special requirements promptly.
• Paying agreed charges in accordance with confirmed terms.

Where a client arranges services on behalf of others, the client is responsible for having appropriate authority to make the request and share necessary personal information.

La Réserve Royale may be unable to fulfil a request where essential information, documents, permissions or payments are not provided.

Safety, Security and Legal Compliance

Safety and lawful operation take priority over requested schedules, preferences or arrangements.

Clients must comply with the instructions of authorised pilots, captains, chauffeurs, property managers, event personnel and other responsible operators.

La Réserve Royale will not knowingly arrange unlawful activities or services that require authorisation unavailable to the responsible provider.

Any specialist security, executive protection or regulated transport service must be delivered through appropriately authorised providers.

We do not guarantee exemption from immigration, customs, security, aviation, maritime or other official procedures.

Requests that present a material legal or safety concern may be declined or referred for further verification.

Service Changes and Exceptional Circumstances

Certain arrangements may be affected by circumstances outside the reasonable control of La Réserve Royale or the responsible service provider.

These may include severe weather, natural events, government restrictions, border closures, airspace disruption, transport interruptions, public emergencies or other exceptional circumstances.

Where such circumstances affect a confirmed booking, we will communicate available information and assist with the relevant provider's rescheduling, alternative arrangements or refund process, as appropriate.

The parties' respective rights and responsibilities will remain subject to the accepted booking terms and applicable law.

Nothing in this section automatically removes a client's lawful right to a refund, remedy or other protection.

Client Privacy and Confidentiality

Discretion is an essential part of the La Réserve Royale service philosophy.

We recognise the sensitive nature of private travel itineraries, accommodation arrangements, personal preferences and individual client information.

Personal data will be handled in accordance with our Privacy Policy and applicable data protection requirements.

Information may be shared with authorised personnel and relevant providers where reasonably necessary to assess or deliver a requested service, comply with legal obligations or fulfil other permitted purposes.

We do not use client identities, private experiences, photographs or itineraries for promotional purposes without appropriate authorisation.

Clients should also maintain the confidentiality of non-public quotations, private access credentials and sensitive information received through their arrangements.

Further information is available in our Privacy Policy.

Privacy Policy: https://www.royalelrr.com/privacy-policy/

Website Content and Intellectual Property

Unless otherwise indicated, the text, branding, visual identity, designs and other original materials presented on the La Réserve Royale website are owned by La Réserve Royale or used under applicable licences.

These materials are protected by relevant intellectual property laws.

Visitors may access the website for lawful personal or business enquiry purposes.

Unauthorised reproduction, commercial redistribution, impersonation, misleading use of branding or interference with website functionality is prohibited.

Third-party photographs, trademarks and other materials remain subject to their respective ownership and usage rights.

Requests for permission to reproduce website materials may be directed to our official contact address.

Website Information and Third-Party Links

We aim to present service information accurately and clearly.

However, website descriptions, photographs and examples may illustrate the nature of available arrangements rather than represent a specific asset currently available for reservation.

Confirmed specifications, inclusions, pricing and provider conditions will be communicated through the relevant quotation or booking documentation.

Our website may contain links to independent websites or service platforms.

Such websites may operate under their own terms and privacy policies.

La Réserve Royale is not responsible for the independent content or policies of third-party websites, except where applicable law or our own obligations provide otherwise.

Responsibility and Limitation of Liability

La Réserve Royale is responsible for performing the services it has contractually undertaken with reasonable care and in accordance with applicable law.

Where a service is performed by an independent provider, responsibility for that provider's direct operations will be determined by the relevant contracts and applicable legal requirements.

La Réserve Royale does not assume responsibility for matters genuinely outside its contractual control solely because it assisted with an introduction or booking.

However, nothing in these Terms excludes or restricts liability that cannot lawfully be excluded, including liability arising from fraud, wilful misconduct or other matters protected by mandatory law.

Any contractual limitation of liability must be consistent with applicable consumer-protection requirements and the individual agreement.

Clients should review applicable insurance arrangements and may wish to obtain appropriate travel, medical, cancellation or other personal insurance.

Insurance is not included in an arrangement unless expressly specified in the confirmed booking documents.

Complaints and Dispute Resolution

La Réserve Royale values clear communication and fair resolution of service-related concerns.

Clients are encouraged to contact us promptly when a concern arises, providing relevant booking information and a description of the issue.

Where a matter involves an independent provider, La Réserve Royale will assist in identifying the responsible party and communicating the concern as appropriate.

We will seek to address complaints in a timely and professional manner.

Clients retain the right to pursue complaints or remedies through the relevant consumer-protection authority, court or other competent body where applicable.

Nothing in these Terms prevents the exercise of rights granted by mandatory law.

Governing Law and Jurisdiction

Subject to mandatory consumer protections, applicable conflict-of-law rules and any legally valid service-specific jurisdiction provisions, these Terms are intended to be governed by the laws applicable to the contracting La Réserve Royale entity in the United Arab Emirates.

Where the contracting entity is established in Dubai and no different legally applicable forum has been agreed, disputes may fall within the jurisdiction of the competent courts of Dubai.

The appropriate governing law and dispute-resolution provisions must be confirmed against the company's registered legal status and the nature of its services.

Any mandatory statutory rights or remedies remain unaffected.

Changes to These Terms

La Réserve Royale may update these Terms & Conditions to reflect changes in our website, service model, commercial arrangements or applicable laws.

Revised website terms will be published with an updated effective date.

Changes will not retroactively alter confirmed booking obligations unless permitted by applicable law and agreed where required.

The terms applicable to a confirmed reservation will generally be those accepted as part of that reservation, together with any subsequently agreed amendments.

Severability and Entire Agreement

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent legally permitted.

For a confirmed service, these Terms should be read together with the accepted quotation, booking confirmation, applicable service-specific conditions and any expressly incorporated provider agreement.

Together, those documents form the contractual terms for the arrangement, subject to mandatory law.

Any conflict between documents should be resolved according to the agreed order of precedence and applicable legal requirements.

No failure to enforce a provision on one occasion automatically constitutes a waiver of that provision in other circumstances.

Contact Information

For questions about these Terms & Conditions, reservations, service arrangements or contractual matters, please contact: